Have a question? You are not alone... Take a look at our most popular questions and answers. If you still haven't found your answer, please don't hesitate to call us toll free at 1-800-28-PARTY and we will be happy to help you.
Q. What is your service area? Do you go into Boston?
A. Currently, Sitting Pretty services most of Eastern Massachusetts. We do provide delivery and installation services for the greater Boston area. See our delivery chart for pricing. For those locations outside of our service area, shipping is available.
Q. If I don't see the color I am looking for, can you get it in for me?
A. We are constantly adding to our rental inventory. If you don't see the color you are looking for, please send us a swatch or color card and we will search for a color that will be a suitable match. Please see the Custom Cover Program page for details.
Q. How is the installation fee structured?
A. Installation fees are based on the number of covers and the amount of time allotted to install the covers. Standard Installations are those jobs which can be installed anytime before or during the day of the event. Additional fees will be assessed for Special Installations requiring additional staffing due to restricted installation times. (SP) will communicate directly with the venue contact two weeks prior to the event date to determine whether the installation is standard or special. Any changes in installation fees will be assessed and charged at that time.
Q. What is included in the installation fee?
A. Our professional installation service includes putting the covers on the chairs and tying the sash. See the delivery and installation page to browse through some popular sash looks. The installation fee does not include taking the covers off after the event. Many venues will include this service in their room break-down responsibilities. For those venues who will not assume the tear-down responsibilities, Sitting Pretty offers removal service for an additional fee.
Q. When will you install the covers?
A. Sitting Pretty will work with your venue coordinator, event planner, or on-site contact to facilitate the installation and removal times. Jobs which require additional staffing due to turn-around times of two hours or less are subject to additional fees.
Q. If my venue is not listed on your website and you have never provided covers for the chairs at my venue before, how do I know which cover will fit?
A. Many times we can determine a style type by looking at a picture of the chair. However, we strongly recommend ordering a sample of the cover to ensure the cover will fit on the chair in question. See the swatches and samples page for details.
Q. Will your installation staff also put the coordinating table linens on the tables?
A. The installation team does not put the covers on the tables. Usually the venue staff or catering staff will put the linens on the tables at no additional charge to you.
Q. What do I do with the covers after we are through with them?
A. Laundry bags are included with your order. The covers and linens must be shaken free of debris and placed into the laundry bags. DO NOT PLACE COVERS IN PLASTIC BAGS. Sitting Pretty delivery staff is not responsibile for counting the items on site at the time of pick-up. The staff will take note of the number of laundry bags and include that information on the delivery sheet for order tracking purposes.
Q. Who is responsible for missing or damaged items?
A. The client who placed the order and secured the rentals under their name is responsible for all items. Sitting Pretty will not hold third party vendors (i.e. event planners, venues, florists,etc.) responsible for lost or damaged items. Replacement charges for lost or damaged items will be charged to the credit card on file.